Where are you located?
Our warehouse is located on the NSW Central Coast, just north of Sydney. We ship every business day and 99% of order placed before 3:30pm NSW time are dispatched the same day.
Do you offer Click and Collect?
Yes, if you would like to collect your order from our warehouse enter and select any suburb in the 2256 or 2257 postcodes in the shipping address and the Click and Collect option will be offered in the shipping services.
Can you tell me about shipping ?
See our detailed shipping page here >> Shipping <<
Are MODELROCK products Cruelty Free + Vegan?
YES our products are Cruelty Free + Vegan - We are animal lovers and believe that all animals were put on this earth with us to be loved and to NOT be used in any type of cosmetics products or lashes, being Cruelty Free and Vegan is extremely important to us and we will always develop our products with ingredients that are NOT anything to do with animals in any way.
What are your lashes made from?
All of our lashes and cosmetics are Cruelty Free + Vegan, our lashes are made from either natural human hair that has been processed and sterilised or from the highest quality synthetic silk fibres, specfic details are listed in the ingredients section on the product page. Full ingredients listings for all of our cosmetics can be found on their respective product pages
When do you re-stock the OUT OF STOCK items ?
MODELROCK are constantly receiving shipments into our warehouse but due to long lead times on production and shipping we can't always guarantee our products will be in stock. If your favourite product is unavailable enter your details on 'NOTIFY ME' tab on the product page and we will notify you via email once they arrive. Also be sure to sign up to our 'ALWAYS ON THE LIST' newsletter for product news, promotions and discounts - you can subscribe via the link at the bottom of the home page.
What is your Refund / Exchange Policy?
See our refund policy >> here <<
Can I add to my order once I have placed it and have completed the checkout stage online?
Send us an email or call us on 0414 864 186 asap so we can add to your order before it is processed and packed. Please note if your order has already been processed and /or shipped we will not be able to add and you will have to place a new separate order and pay the additional shipping costs.